FAQ(Frequently Asked Questions)

Q: How can I update my personal information?
A: You can edit or customize your profile by updating your register information.When you enter the edition-page, system will show you the original information, you can maintain the information directly in relational field, saving your new information when you finish the edition. And you will receive a mail from: iPAQservices_cn@foxconn.com that inform you a new account number and a password.

Q: What should I do when forget my password?
A: When you forget the password, you can enter the forget password function and input your Login ID and your E-mail Address.After confirmation, you will receive timely a mail from iPAQservices_cn@foxconn.com to tell you the password.
Of course, you can Contact Us to get the support from Foxconn Call Center.

Q: How can I change my password??
A: You can refer to the operation on How can I change/update the personal information?When you change the password, you can enter the Support and click the “Change My Password” function button, then input your old password and confirm your new password. Moreover, you will receive the mail from iPAQservices_cn@foxconn.com  telling you a new password for your confirmation.

Q: How can I update my purchase order?
A: Please refer to Order Tracking.

Q: How can I  pay after finishing my order?
A: We provide you two payment methods for your payment:  T/T, and Credit Card. If you select the “Credit Card” payment method, we accept three Credit Card(VISA, MasterCard, JCB). For the detailed operation flow, please refer to Payment operation Flow.
If you select T/T, you can pay offline. Here is our bank account information.

Q: Where do you ship your parts?
A: We make deliveries worldwide by express( FedEx / DHL / UPS) .

Q: How do you calculate shipping fee?
A: We calculate shipping fee based on size and weight of parts you purchase with quotation offered by express carrier.

Q: What is freight account No.?
A: It's the No. that company apply to local agency of express carrier for freight collect. For example, FedEx account No. is nine digitals. After we receive account No. from customer, we will consult our local agency of express carrier whether it is workable or not for delivery.


Q: When can I receive mails from iPAQ Parts Store?
A: Generally, there are six conditions on which you will receive the mail from iPAQ Parts Store for better cooperation with each other:
- Register Notice:
When you finished the basic-information of person/company, system will auto-send
a mail to you inform that your register apply have be successful , that is to say you can order via your “Account Number & Password” in iPAQ Parts Store web.
- P/O Notice:
When you finished and confirmed the order, system will auto-send a mail to you for your
information about your order in order that you can track your order status in time;
- Payment Notice:
If you select the “Credit Card” payment type and “Prepaid” shipping charge type, you will receive a mail from IPAQ Parts Store inform you pay for your order via Credit Card
- Notice of failed payment:
If you fail to pay with Credit Card, system will auto-send a mail to you for informing you pay again via Credit Card
- Notice of success payment:
when you succeed in payment via Credit Card, you will receive a mail from iPAQ Parts Store which inform you success to payment
- Shipping Notice:
When we have receive money, we will delivery goods in time, at the same time, we will send a “Shipping Notice” to you in time for you can track the delivery goods status.

Q: How do I check my order status?
A: You can freely check your order status in Order Tracking webpage after you login with your own ID & Password.

Q: Can I change order or cancel order after entering my credit card information to pay?
A: Please note for credit card payment there are two steps: authorization and settlement. If you want to change your order in part No. or part quantity, you can freely click here to contact with our sales. We will check whether your payment has been settled, if not, we will revise your order as your instruction; if so, any update action will be declined.